If a Record Does Not Exist, You Do Not Pay For It
Our verification engine queries authentic government repositories. When historical land records or old survey books are legitimately unavailable from the government, our fair billing policy ensures you receive a prompt refund.
Detailed Refund & Cancellation Provisions
Please review the specific rules and timeframes governing cancellation requests and refund settlements across all digital document services.
Refund Eligibility Conditions
Service uncommenced, duplicate charge, or confirmed government record unavailability.
A refund may be requested if the verification service has not yet commenced, if a duplicate transaction occurred due to a network glitch, or if the requested document is formally confirmed to be non-existent or unavailable from official Karnataka government archives (Kaveri 2.0 / Bhoomi).
Cancellation Windows & Timelines
Cancellations permitted within 24 hours prior to physical or digital retrieval.
Services can be cancelled within 24 hours of request initiation, provided the document retrieval or due diligence process has not already begun. Once our legal team or field researchers have commenced retrieval at the Sub-Registrar Office or generated search queries, cancellation may not be possible.
Refund Processing & Settlement
Processed within 5–7 business days back to the original payment source.
If a requested document cannot be retrieved from government portals due to server outages or record unavailability, a full refund will be processed within 5–7 business days. Partial refunds may apply if preliminary searches were delivered. All refunds are credited directly to the original payment method (UPI, net banking, or card).
Non-Refundable Scenarios & Exceptions
Completed reports, delivered certificates, and accurately fulfilled orders.
Refunds are not applicable where documents were successfully retrieved and delivered as requested, where the turnaround timeline was clearly communicated and accepted, or where government portals are temporarily down for routine maintenance. Professional fees for completed advocate due diligence reports are non-refundable once drafted.
How to Initiate a Refund Request
Email our support desk with your order reference number and payment slip.
To initiate a refund request, contact our accounts team by email at naazverifyofficial@gmail.com or by telephone at +91 77954 83452. Please include your order reference number, survey number, and the reason for your request. Our support team will respond within 1–2 business days.
Merchant Registration Details
Online payments and digital transactions on Naaz Verify are processed strictly through authorized Indian payment gateways in full compliance with RBI directives.